Our Support
Launching a product is the beginning of its life, not the end. MarkZep provides ongoing maintenance, monitoring and improvement for platforms we built and for systems inherited from other teams, including legacy code nobody has documented in years.
We work across time zones so our clients in India, the Gulf, Europe and the Americas get cover during their own business hours. That includes security patching, performance tuning, bug fixes, feature additions and clear monthly reporting on what changed and why.
Here are some key features of our Technical Support service:
Support is judged on response, not promises. Here is what our clients get:
